Refund policy

Return, Replacement & Refund Policy

At Riders Bazaar, we are committed to providing durable, high-quality accessories for your electric two-wheelers. Please read our policy below to understand our guidelines regarding returns, replacements, and refunds.

1. Return & Replacement Window

  • We offer a 7-day return and replacement policy from the date of confirmed delivery.

  • Requests raised after 7 days from delivery will not be eligible for returns or replacements for non-defective reasons.

2. Eligibility Criteria To qualify for a return or replacement, your item must meet the following conditions:

  • The item must be completely unused, uninstalled, and in original condition.

  • All original packaging, tags, mounting brackets, screws, and accessories must be intact.

  • You must provide a valid Order ID, invoice, or proof of purchase.

  • Mandatory Unboxing Video: For claims regarding damaged parcels, defective parts, or missing components, a clear, continuous unboxing video is required.

3. Damaged, Defective, or Incorrect Items

  • Please inspect your package upon delivery.

  • If an item arrives damaged, has a manufacturing defect, or does not match your ordered vehicle model, report it within 48 hours of delivery to ridersbazaar@gmail.com along with photos and your unboxing video.

  • For verified defective or incorrect items, Riders Bazaar will arrange a reverse pickup at zero extra cost and issue a quick replacement or full refund.

4. Non-Returnable Items We cannot accept returns or issue refunds for:

  • Products that have already been installed, fitted, mounted, or used on a vehicle.

  • Items damaged due to improper self-installation, mishandling, or modifications.

  • Items returned with missing parts, broken seals, or damaged retail packaging.

5. Return Shipping & Address

  • Defective / Wrong Item: Return shipping will be handled and paid for by Riders Bazaar.

  • Customer Discretion / Change of Mind: For non-defective returns, the customer is responsible for shipping the item back via a reliable trackable courier.

Registered Return Address:

Riders Bazaar

724/2, Ambawadi, Sardarnagar,

Ahmedabad, Gujarat, India - 382475

Contact Email: ridersbazaar@gmail.com

6. Refunds & Payout Timelines

  • Once your return parcel is received and inspected at our facility, we will notify you of the approval or rejection of your refund within 48 hours.

  • Prepaid Orders (Cards, UPI, Net Banking): Approved refunds will be automatically credited to your original payment source within 5 to 7 business days (per standard RBI settlement guidelines).

  • Cash on Delivery (COD) Orders: Approved refunds will be transferred via UPI ID or Direct Bank Transfer (NEFT) after verifying your payout details.